UX CERTIFICATIONS

Nielson Norman Group (NNg) - Certified UX Designer with an Interaction Design Specialty

Human Factors International - Certified Usability Analyst

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TOOLS

• Wireframing: Figma, Balsamiq, Axure, and AdobeXD

• MIRO

• Adobe Creative Suite

• Microsoft Office Suite

• JIRA 

 

WORK EXPERIENCE

Full Stack ‘Staff’ UX Designer - The Home Depot - Sept 2022 – August 2023

Working completely autonomously as a contract ‘consultant’ (level: Staff) at The Home Depot, I served on two balanced teams for 'Omni-channel Personalization' and 'Atomic Content', and my duties included the following:

• Gather, facilitate, and collaborate with cross-functional teams, including product managers and developers, to define needs

• Synthesize raw data to create themes, pull themes and trends to call salient insights that can be utilized to inform design or process improvements

• Conduct user research to understand customer needs and pain points, and translate those insights into user flows, wireframes, and prototypes, high-fidelity UI, and interaction designs that align with brand guidelines

• Research and document customer journey maps both internal and external

• Advocate for good user experience to raise the bar in terms of quality and user experience

• Communicate consumable insights, share insights with peers, and partners, and document those insights in a repository so that they are accessible 

• Work with balanced team partners to identify problem and scope, considering the larger strategic outcomes beyond the direct problem, create plans that appropriately fill gaps in knowledge by identifying the right participants and partners, select methods that will appropriately communicate the gaps in knowledge

• Leverage data to make design decisions and iterate on designs to continuously improve the user experience

• Core design research, including competitive and landscape analysis, pattern research, qualitative interviews, and crafting insights from observation

 

Lead (UX) / Product Interaction Designer – UNIVERSITY OF FLORIDA - Jan 2020 – August 2022

I worked with a large scrum team of developers, managers, and junior designers. My duties included: 

• Lead product / UX Interaction designer for a complete redesign of the existing portal, including the workspace dashboard and notifications. Designing creative and problem-solving interactions, workflows, and user interfaces to be used by students, faculty, and staff of the university

• Creation and maintenance of a Style Guide & design pattern library for the new application to be consumed by developers, team members, and stakeholders. 

• Continually incorporated industry-standard UX design principles into the team's development process, establishing new practices that ensured our products met or exceeded user expectations and needs

• Advocating for the user within the organization and promoting a user-centered product design culture

• Planning and conducting user research from student, faculty, and staff users. Testing to include focus groups, interactive, task-based usability testing, A/B Testing, surveys, table talks and user interviews, journey mapping exercises, Google Analytics, as well as creating usability reports for the above 

• Striving to meet and exceed accessibility standards, through research and user testing

• Producing UX Product deliverables including, but not limited to: user workflows, Interaction Design (IxD), wireframes, mockups, journey maps, personas, prototypes, visual design & presentations 

• Continually visualizing innovative ideas for future products which are presented to stakeholders to help with planning and business decisions

• Meeting with stakeholders using 'design thinking' to determine project goals and translate those concepts into product user flows and wireframes that clearly illustrate how sites function and look

• Designing for responsive web by optimizing for a range of devices and interfaces 

• Continually strived to learn and grow, explored new trends, and shared knowledge with the team

 

Senior UX / Interaction Designer – GREENWAY HEALTH - Sept 2015 – Oct 2019

Four years working in a large EHR (Electronic Healthcare Records) development company creating enterprise applications for medical practice patient records and management. Duties included:

• User Experience Product Design: Created intuitive and easy-to-use workflows for highly complex Electronic Health Record (EHR) applications with hundreds of interactions per module. Lead Product Designer for a team tasked with designing a completely new cloud-based ‘re-platform’ of the flagship product.

• Collaboration: Worked alongside Healthcare Providers, Patients, Product Management, Business Analysts, Usability Analysts, Engineers, and other stakeholders to brainstorm, plan for, and understand the needs and goals of the products, for healthcare professionals and patient care. Used AGILE methodology to provide feedback and steering to 6-8 scrum teams (each team containing 4-6 developers) concurrently, responding to technical challenges, time constraints, and incorporating user feedback to find the best possible solutions. 

• Low-Fidelity wireframing: Quickly communicated design ideas with sketches and lo-fi wireframes using tools ranging from whiteboards to industry standard tools like Figma, Balsamiq, and Axure.

• High-fidelity (pixel-perfect) wireframing: Created wireframes linking up to 100 pages (per component) to demonstrate workflow and/or specific UI interactions in the EHR system.

• Pattern Library Contributor: Defined and contributed complex product design workflow patterns to the library, promoting proper use of elements to ensure a consistent and intuitive user experience throughout the product.

• Usability Testing: Participated in and led, as appropriate, focus groups made up of 3-9 medical healthcare providers on a 1-3/x weekly basis. Prepared simple to complex wireframes and product visual designs for these meetings.

• Discovery:  Researched customer needs along with business requirements to create workflows, wireframes, and design documents so that the EHR would best serve the care providers and patients. Participated in 4-day and 1-day usability labs, interviewing 40-50 medical providers (doctors, staff, and practice IT professionals), to gather information on the needs and use of the EHR.

 

UX / Interaction Designer – FLORIDA BLUE - Contract 6 months 

While working as part of the Florida Blue 'Innovations Team', I helped my team to stay ahead of the crowd by designing multi-functional, multi-faceted, intuitive experiences to benefit many types of users. Duties included:

• Interaction Design

• User personas

• Rapid prototyping and high-fidelity mockups

• Designing application user flows

• Usability Testing / shadowing

• Conceptualized and illustrated new features, enhancements, and content of new and existing websites

 

UI / UX Designer – ALLSTATE Nov 2012 – Dec 2013 

I worked in the IT department, serving as the sole UI/UX Product designer. Duties included:

• Key player on a task force to determine market use of large product

• Created application user interface mockups

• Conceptualized new features for usability and user experience

• Visual design and coding of user interfaces

 

Web Designer – WEB.COM Jan 2011 – April 2012 

• Designed over 450 websites 

• Edited 1200+ websites for content, layout, and images

 

Freelance Web Designer – WRD Jan 2006 – June 2014

While not working for other companies I worked successfully as a freelancer, creating many varieties of graphic design including user interface design, information architecture, responsive website design, brochures & posters, corporate identity, infographics, marketing & presentation materials, product design, development and maintenance of websites

 

EDUCATION

Flagler College - BA Graphic Design

Art Institute of Pittsburgh – Diploma in Web Design​